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We strive to reply to all messages received in a timely manner. If you love us, tag #bivysak to a photo to be entered to win free upgrades. If you are unsatisfied or have not received your much anticipated order, send us a message below and we will get right back to you!

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FREQUENTLY ASKED QUESTIONS

DO YOU OFFER SPECIAL DISCOUNTS?
To maintain box quality, we currently do not offer discounts of any type.


HOW DO I CHANGE MY PAYMENT INFORMATION?
We process member payments on the 15th of each month. Changing your payment information is easy.
Click here to update your payment information


WHEN DO BIVYSAKS SHIP?
We’ll ship out your BivySak on the last two weeks of each quarter (March, June, September, December)


HOW DO I CHANGE MY SHIPPING ADDRESS?
Changing your address is easy, but make sure that you submit your change request before the following dates to receive the respective box:

Spring Box – March 5th
Summer Box – June 5th
Fall Box – September 5th
Winter Box – December 5th

Click here to change your address.


HELP! MY BIVYSAK HASN’T ARRIVED!
Oh no! We ship around the 15th of the month, so you should receive your BivySak within 6-8 business days (10-12 business days in Alaska or Hawaii). Think your BivySak might be missing in action? Let us know! We will do all we can to get your BivySak to you!


WILL YOU LET ME KNOW WHEN MY BIVYSAK HAS SHIPPED?
Yes! We’ll alert you through our social media channels and through our homepage countdown.


HOW MUCH DOES SHIPPING COST?
We’re glad you asked. Members within the US and at APO/FPO addresses receive free shipping.


WHICH COUNTRIES CAN RECEIVE A BIVYSAK?
USA – Free Shipping

Canada – $10 Shipping

United Kingdom, France, Germany, Sweden, Norway, Finland, Italy, Netherlands, Spain, Slovenia, Slovakia, Romania, Portugal, Poland, Malta, Luxembourg, Lithuania, Latvia, Ireland, Hungary, Greece, Estonia, Denmark, Czech Republic, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus – $30 Shipping

Australia – $35 Shipping


DO YOU OFFER DIFFERENT SIZES OF CLOTHING?
Yes we do! While signing up, you will have the option to select your clothing size or opt out of sizing items altogether.